Support library

Cancellation and bad weather basics

Know what to check before booking around refunds, rescheduling and weather.

renter

Cancellation and bad weather basics

Know what to check before booking around refunds, rescheduling and weather.

Every boat can have different cancellation and weather rules. Before confirming a trip, review whether the listing is flexible, moderate, strict or custom, and ask how bad weather is handled. Some owners reschedule, some refund, and some follow the captain or marina decision. Keep all important agreement details in platform messages where possible.

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Support & clarity

Help resources for confident planning

EnjoyBoat keeps clear paths for general questions, owner readiness, renter guidance, listing reports and account support. Use the relevant support channel before confirming a trip when something is unclear.

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Trust & support

Help topics for renters and owners

Do I need a boating license?

License requirements depend on the destination, boat type and whether a captain is included. Confirm the requirement with the owner before booking.

Are fuel, captain and deposits included?

These vary by listing. Review the policy section and ask the owner to confirm what is included before finalizing the trip.

Can I cancel a request?

Cancellation terms can vary by listing and booking status. Review the cancellation guidance and confirm the owner policy before committing.

How do I get help?

Use the Trust Center, support or contact pages if listing details are unclear, you need help with a request, or you want to report a listing issue.

What should I confirm before paying?

Confirm the date, duration, guest count, route, meeting point, captain/skipper status, fuel, deposit, final total, cancellation and weather terms in writing.